Dynamics CRM,  a customized solution to fit client needs, CRM has 3 modules,  namely,

a) Services Module,
manages customer interactions complaints, enquires and activities.

b)  Sales Module,

sales-force for streamlining sales process, quotations,  orders and invoices.

b) Marketing Module.

Streamlines organization promotions and campaigns activities to measure return on investment (ROI)for marketing resource.